Our goal is to provide a place for our guests to have a wonderful, peaceful, and restful experience in the great Blue Ridge Mountains and that you feel welcomed and cared for during your stay. We know this legal stuff is not fun, but it is important information and is provided for the protection of you and all our future guests. Unlike hotels, vacation home rentals offer a lot more value by providing all the comforts of a luxury home and maybe even more. Please don’t hesitate to let us know if you have any questions or if there is anything we can do to make your stay more enjoyable.
Properties can only be rented by individuals 25 and older. Parents must check in and occupy the property with their children for the entire length of the reservation. Reservations made under false pretenses may result in eviction and forfeiture of all payments.
A valid credit card must be used for the initial payment. A $200 down payment is required to secure a reservation. Balance must be paid in full and cleared through bank accounts thirty (30) days prior to arrival date. If the balance is not paid by this deadline reservation may be canceled and all paid monies by the Guest will be forfeited. Once a reservation is confirmed it may be moved or rescheduled up until thirty (30) days of the initial arrival date and charges adjusted per published rates. Reservations made with arrival dates within thirty (30) days must be paid in full at the time of initial booking.
We understand unforeseen circumstances may arise that may prevent a stay which is why we secure reservations with a low, standard down payment of $200 for bookings made with arrival dates beyond thirty (30) days of the reservation date. Once a reservation is confirmed you may cancel within 72 hours of making the reservation for a full refund of monies paid. If cancellation occurs after 72 hours the $200 down payment is nonrefundable. If a reservation is canceled less than thirty (30) days before your arrival date the full payment is non-refundable.
For reservations made through Airbnb please refer to the noted cancellation policy at the time of booking on their platform for the applicable cancellation policy as it defers from our standard policy stated above for direct bookings.
Travel insurance is highly recommended and is available for purchase up to 30 days prior to your arrival. Travel insurance is offered through Rental Guardian and is subject to Rental Guardian’s terms and conditions. For questions contact Rental Guardian at 1-(888) 885 – 5550 or at www.rentalguardian.com
ARRIVAL AND DEPARTURE
Unless otherwise agreed upon by owners, check-in is available any time after 3:00 pm EST on the day of arrival with check-out before 10:00 am EST on the day of departure. Access to the property will be granted via a unique code sent to you prior to your arrival, however, the code will not be active until the stated check-in time unless prior arrangements have been made with the owner.
Upon Checkout, please load and start the dishwasher with any remaining used dishes and silverware and remove any remaining trash from inside the property. Please ensure you have collected all your belongings. There is no need to remove or clean any bed linens or other towels and linens prior to departure. Please ensure all doors and windows are closed and locked.
House parties or events are not allowed. Overnight Occupancy is strictly limited to the sleeping capacity of the home and to the number indicated on the reservation. Visitors and day guests are permitted temporarily but must vacate the property by 10:00 PM. Children two (2) and under do not count toward the occupancy. Exceeding the number of stated and agreed persons may result in immediate eviction without refund and a fee of 4x the maximum nightly rental rate.
Special events such as weddings, reunions, ceremonies, parties, etc. are not permitted without written authorization from the management company. The price of the event will be determined at the time of authorization and additional requirements such as proof of event liability insurance may be required. Violation of this agreement will result in a fee of no less, but not limited to, 4x the maximum nightly rental rate.
A maximum of two (2) dogs, 50 pounds (lbs.) or less are permitted on the property for an additional one-time fee of $50 per pet. No other type of animal is allowed inside the home. All evidence of the pet must be removed from the property and the grounds at the end of the rental period. Pets are not allowed on any furniture or beds. Evidence of such may result in an additional cleaning charge.
EQUIPMENT AND FACILITIES PROVIDED
Equipment, facilities, and amenities are provided at the discretion of the owner, and whilst every attempt is made to ensure that such amenity is in working order for the duration of the rental period, should a break- down or some other situation occur that renders non- essential elements unusable, the Owner does not take responsibility for replacing or refunding the guest for the lack of use of these amenities or facilities. The amenities, equipment, or facilities referred to include (but are not exclusive) such items as TV’s, Satellite, hot tubs, pool, DVD players, games, WIFI, etc.
USE OF HOT TUB IS AT GUESTS ON RISK. Guests agree and take full responsibility for the following before use.
The home may contain wood-burning and/or gas fireplaces. An initial bundle of wood is provided. Additional wood may be purchased through prior arrangements with management or via any of several local businesses. Please ensure outdoor fireplace screens or doors are in place or closed for safety reasons. Indoor gas fireplaces are not serviced from May–August.
A luxury propane grill is provided for your convenience. Please do not attempt to relocate the grill. Please clean grill grates after each use and ensure that the grill is turned off after use.
LINENS AND SUPPLIES
One (1) set of bed linen per bed is provided for your stay, along with one set of bath towels, wash cloths, and hand towels per guest. A minimal supply of toilet paper, trash bags, and paper towels are also provided along with a basic start up supply of bath soaps, and dish soap. Bed Linen, bath towels, and start up toiletries are not replenished during your stay. For additional information on quantities please refer to our FAQ on our website. www.kerithhouse.com
Fireworks are NOT permitted on the property.
This property is equipped with surveillance cameras on the exterior of the home and property for security, protection, and safety reasons. The owner has NOT installed any active cameras inside the home. Guest are not permitted to tamper, remove, or attempt to move or redirect any outside camera. Doing so could result in immediate eviction with no refunds. Additional fees related to any damage or servicing required may apply.
SMOKING AND VAPING
All properties are non-smoking and non- vaping. The property is equipped with detection devices inside of home. Additional fee of $300 will be required if any evidence of smoking or vaping is found inside of the property.
Each guest is financially responsible for damage done to the property beyond normal wear and tear. If any damage to the property is observed upon arrival report it immediately to the owner to avoid possible liability. If damage occurs during your stay you must notify the owner immediately. Guests may be responsible for excessive cleaning fees for a failure to comply with check-out procedures or the presence of extreme cleaning requirements.
Items left after departure are not the responsibility of the Homeowner. The Owner or their representatives will attempt to retrieve the reported items. If found, you will have the financial responsibility of these items being returned.
Property may have one or more storage spaces designated for the owner. Please do not attempt to gain entry to these closets.
In the event of a medical emergency or a life-threatening situation dial 911. For all other emergencies please contact the owner at 678-471-0459
LIMITATION OF LIABILITY
The owners are not responsible for any illness or death, accidents, or personal injuries, that occur while on the premises or while using its facilities. The Homeowners are not responsible for the loss or damage of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises.
Kerith House has taken every precaution to assure accuracy, however, we reserve the right to correct errors. Pictures provided on our website are a representation of the general layout of the property. Kerith House reserves the right to correct errors/changes in pricing. Our Policies & Procedures are subject to change at any time without notice.